HelloChef strives to serve its users to the best of its ability. However, if we are unable to fulfill our commitment or provide the service for any reason, we will notify you within 24 hours via phone, text, or email. If a refund is necessary due to the incomplete service, it will be processed within 10 days of our acknowledgment.

Refund requests will be processed under the mentioned situation:

- Unable to serve with any product.
- Customer returns any product from a paid order.
- Customer cancels a paid order before it has been dispatched.

For all the above three scenarios, the refund amount will be sent to the HelloChef Balance of the customer. And the balance can only be used to purchase at HelloChef. Upon the customer's request, HelloChef will transfer the refund amount to the user's original payment source within 7 days. Refund is only allowed for customers who have paid via bKash or card or other electronic methods. For the orders that are paid via Cash, a refund is only to be given through HelloChef Credits. 

Refund Deadline - If the refund deadline is exceeded, we cannot process any refund from our end to the customer's original payment source. The balance can only be used to purchase at HelloChef.

Card Refund - If the customer informs us within 7 days after making the payment, we can process the refund.
bKash Refund - If the customer informs us within 7 days after making the payment, we can process the refund.
Nagad Refund - If the customer informs us within 18 Hours of making the payment, we can process the refund.